FAQ's 

 

Can I leave my luggage at the guest house? If you arrive earlier than check in time or wish to explore the town on your date of departure we will store your luggage in our dining room. This will only be possible after breakfast (from 9:00 on weekdays and 9:30 on weekends). We take no responsibility for loss or damage to personal property, but will take considerable caution to keep all property safe.

 

When can I check in and by what time must I check out? Check in is between 14:00 - 22:00 / Check out is before 10:00

I arrive at 08:00am and I will need somewhere to freshen up at this time- what can be done? Unfortunately it is not possible for new guests to use rooms at this time, as rooms are not prepared until after check out time at 10:00am. After 9:00am on weekdays and 9:30am on weekends you may leave luggage. It is possible that your room can be prioritised so you can check in earlier than 14:00pm - you will be advised of this if applicable. Possibly by 11h15.

 

I am attending a function on the evening of my departure and require an extended check out, can this be done? It is sometimes possible to negotiate a slightly extended check out (around 11:00am) however our cleaner is only available at certain times and if guests do not check out in time the room cannot be sold for the next night. In order to stay in the room until the evening it is necessary to book the room for an extra night. You can also make use of our comfortable lounge area at any time of the day before check in or after checkout. We can arrange for your luggage to be kept safe. All this must be arranged well in advance.  

 

Can I smoke in the guest house? Smoking is not permitted in the rooms, toilets, the hallways and doorways. Please smoke outside in the courtyard.

 

What is included in the price of the room? All our facilities are included in the price of the room and there are no hidden extras. This includes parking, which is free on a first come first serve basis. 

 

Do you offer Wireless Internet Access (Wifi)? We do not offer Wifi but we are located in 3G / 4G cellular coverage area.

 

Do you provide telephones in the rooms? No, we do not provide telephones for the use of our customers. This helps to keep our costs down, allowing us to pass this saving on to you.

 

Can I bring my pet to the guest house? Unfortunately we do not allow guests to bring any kind of pets with them to the guesthouse.

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I’ve missed the first night of a multi night stay- will the booking be cancelled? If you are not able to make your first night you should contact us as soon as possible. We can then discuss whether you would like us to try to sell the room on your behalf. Unless we sell the room again you will need to pay for your entire stay if you do not cancel the room within the cancellation period. You need to inform us as soon as possible.  Cancellation fee 0 - 6 days before arrival 100%; 7 - 14 days before arrival 50%; 15 - 29 days before arrival 25%; 30+ days before arrival 10%. Please make sure that you understand this arrangement before making a payment.

 

Are we small children friendly? Yes.

 

What time is breakfast served? 7:00 to 7:30

 

What time is the terrace open or will I get a key to use the terrace? It can be used at any time of the day and no key is needed.

 

How do I make a reservation? Via our website (click on the “Message Us” link on this page) or by phone.

 

Is there liquor or any forms of alcohol kept in the fridges? No.

 

Is there sufficient parking space for guests? Yes. Secure well-lit parking. The gate is remote controlled. Please be careful when you use the gate and make sure that vehicles and people are clear of the gate track when it is being opened or closed. Although your car will be safe and secure, we cannot accept responsibility for any sort of damage to your car while parked on our property. 

 

Can I get a written quote for a booking? Yes. Valid only for 30 days.

 

Does Dalavinics offer self-catering units? No.

 

Does Dalavinics offer transport to and from the local long distance bus stop? Only on request and by arrangement well in advance. Dates and times are essential. We will not be held liable if incorrect information is provided. 

 

Is there a laundry service available? Yes

 

How does payment work? It is good practice that 50% of the agreed amount be paid as a deposit once you have committed yourself. The rest needs to be paid on the day of arrival.

 

Will you be there when I checkout? Yes. The receptionist will inspect the room for any damages or loss of property.

 

We thank you for your interest in our guest house. Please feel free to give us a call if you have more questions. Phone numbers at the top of this page.